Order and payment
Use the email address entered at checkout. Include the order reference from your receipt, but never send complete card details.
Open guidanceSupport runway / Monday to Friday, 09:00–17:00 Europe/London
Keep the
build moving.
Product, delivery, return and membership help from the team operating Deckline.
Fit before opening
Measure the intended cabin surface and compare it with the product contents. Keep hygiene-sensitive items sealed until the fit check is complete.
Open guidanceDelivery and tracking
Orders usually dispatch in 2–4 business days. Tracking follows by email. Destination customs may extend delivery.
Open guidanceReturns
Contact support before sending anything back. We will provide the return address and instructions for the specific order.
Open guidanceUrgent road or vehicle issue
Deckline does not inspect, maintain or recover vehicles. Stop using any accessory that moves, obstructs a control or interferes with visibility, and contact an appropriately qualified provider for the vehicle issue.